NETWORKING DRINK RECEPTION
NETWORKING DRINK RECEPTION
8:30 am
MORNING PLENARY SESSIONS
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"Successfully navigating the unprecedented challenges facing your company—head-snapping competition, geopolitical uncertainty, the impact of AI, declining trust, and more—requires organizations that are as vital—as daring, resilient, entrepreneurial, and inspiring--as they be. To achieve this, we must challenge outdated management practices, which over-index on control & compliance and stifle initiative & ingenuity. In this session, we'll unpack the building blocks of a vital organization, distill practical lessons from the world most radically managed and successful companies, and learn how HR can take the lead in creating work environments that maximize human achievement. "
"As a multinational company with nearly half a million employees operating across nearly 100 countries, TP leadership wanted to centralize and create process management guideposts for how it used AI tools to provide a uniform and cohesive experience for both its employees and clients. TP began prioritizing a high-touch emotional intelligence (EI) approach around its use of advanced AI tools and process excellence by embracing (EI) training within its global process management to enhance both consumer engagement and team management experiences. The core of TP’s empathetic approach to integrating AI focuses on two main areas: "Service from the Heart" for customer service and "Managing from the Heart" for team management. Preliminary data shows these initiatives have led to significant improvements, faster recruit-to-hire processes, and retention of more than 55,000 TP Experts during the past two years. TP Chief People Officer Alan Winters will share the challenges and lessons learned along the way in TP’s journey to integrate AI through an EI lens and provide real-world guidance for an insightful framework for implementing advanced AI tools powered by high-touch EI support that benefits all employees and customers at scale.
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9:00 am
MORNING PLENARY SESSIONS
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"Lead Researcher at The TomorrowToday Futures Institute, Graeme Codrington, provides a powerful and refreshing look into the forces shaping the world, and shows the importance of strategic imagination for HR professionals. In a world where almost anything we can imagine is possible, we need to do better than merely optimising our existing systems. HR should be a powerful force in rethinking how business is done, and what’s possible for the rest of the 2020s. Be inspired - and equipped - to build the future now."
"Harvard Professor and Forbes Future of Work-30 awardee Prithwiraj (Raj) Choudhury will share insights on how agentic AI, in the form of ‘codified selves’ will usher a new wave of Work-from-anywhere. Codified selves are AI Bots trained to both replicate the content and style of individual communication. Codified Selves may help individuals communicate asynchronously, participate in meetings, scaling their human capital in unprecedented ways. Raj will share both a conceptual framework around codified selves and will share experimental evidence on this topic. Notably he will share insights from his ‘Wade Bot’ study that is receiving widespread attention globally, where a Bot was trained to mimic Wade Foster, CEO of Zapier. Raj will also launch his new book ‘The World is Your Office’ at the end of this talk. The book can be pre-ordered on Amazon."
10:00 am
MORNING COFFEE & NETWORKING BREAK
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10:45 am
HR AS A STRATEGIC LEADER
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"According to Dave Ulrich’s HR Model, HR functions have two primary responsibilities: Operations (Run) and Transformation (Change). While most HR teams excel in operations, many struggles with driving transformation effectively - often due to project overload and a lack of prioritization. Too many initiatives are launched simultaneously, leading to inconsistent quality and limited impact. This session explores how HR teams can rethink project design by shifting from numerous “long and thin” projects to fewer, high impact “short and fat” initiatives. The focus will be on designing projects for real value rather than just deliverables. Key topics include:
"HR is more than policies and payroll—it’s a key driver of business success. But how do we earn our seat at the table? In this session, I’ll share seven actionable strategies that helped our HR team boost business impact by 40%. Key Questions:
"Can HR lead during chaos? Discover how to stay agile and drive success even in the toughest times.
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10:45 am
WORK, TECH AND LEADERSHIP
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"The rapid pace of globalization demands the role of the transcended personalities as leaders of the collective. Mother Leadership offers a unique opportunity to the present breed of leaders to transcend from deficit driven fragmented beings to a holistic personality. It refers to a SELF-REALIZED leader with a long-term perspective that helps sustainability and promotes values. The focus, therefore, should be to sensitise and develop the leadership qualities which are otherwise dormant in individuals for the benefit maximization of the organization through:
"The airport workforce of today is evolving, but what about the workforce of the future? These are the key challenges shaping its transformation:
"Digital transformation is a "must" for every modern organisation as the current wave of digital technologies is evolving and spreading in a frenetic pace, bringing with it enormous benefits, but also risks. Not having a plan on how to "ride" this technological wave could quickly render an organisation inefficient, outdated and ultimately, irrelevant. Learning how to "ride" the wave can be daunting for any individual, let alone an entire organisation. But we have to face it with an open mind and be ready to change. To thrive in this new landscape, employees need to be engaged and empowered to learn and adapt to new technologies. The approach needs to be inclusive, thus ensuring that we have no digital divide. Recognising this enormous challenge, we at the European Commission have launched our own Digital Strategy. Through this strategy we aim to not only foster a digital culture and tools throughout our own internal procedures and daily work, but also to ensure that our policies are "digital ready" and thus beneficial to our stakeholders (Remember COVID19 electronic certificates?...)! I look forward to sharing with you some practical examples of the European Commission's Digital Strategy!"
"What does the future hold for HR in a tech-driven world? Let’s explore the new challenges and opportunities HR faces as tech revolutionizes work.
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10:45 am
REDEFINING SUSTAINABLE WORKPLACES
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"In this session, you will learn how to better set performance expectations through a clear communication model. Great performance feedback begins with setting an environment for great performance. Then, you’ll learn how to give feedback that is timely, specific, and simply more effective for performance improvement in all three purposes of performance feedback. I'll share some of the most common feedback mishaps and how you can confront these challenges. I’ll also share how you can encourage more feedback within your team and enhance the way you receive feedback- moving beyond superficial responses. Lastly, I’ll provide you with tools you can use today to utilize feedback data for continuous improvement. Key Takeaways:
"Wellbeing strengthens the overall HR strategy by improving the effectiveness of existing initiatives and fostering innovation. It helps everyone reaching their potential creating a positive impact on the work environment, performance and engagement. Would you discover strategies to make wellbeing a cornerstone of your company culture? In this session, I’ll share with you the key milestones we adopted to shape wellbeing within our Group strategy:
"HR is at the heart of building healthy, sustainable organizations. Let’s dive into how HR can lead the charge in creating long-term, healthy work environments.
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10:45 am
MASTERCLASS by ALIZE HOFMEESTER The ROI of Human-Centric Organisations
"If you had the choice between an 8% or a 30% increase in company revenue. What would you choose? As new technologies and GenAI are quickly changing our workplaces. Hence, Change Readiness is THE HR priority for 2025. Yet, HR leaders are expected to drive these changes while juggling outdated data, processes, and ways of working. So, how can you build an environment where change feels natural rather than just another failed initiative? This masterclass is not about yet another framework or theoretical discussion. It's about getting smarter at what we humans do best. We unlock the power of Collective Intelligence. Build an adaptive, human-centric, and high-performing culture. One that thrives in ongoing change, boosts your company’s performance to new heights, and leverages the power of GenAI. This helps to make better and faster decision-making, without losing the human touch. New technologies will bring us further towards the future. People will make it happen. Join this masterclass to experience how to create a culture where change becomes a team effort and energising journey.
10:45 am
WORKPLACE BELONGING: MAKING DEI MEANINGFUL
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"Controversy around diversity are evolving particularly in the U.S. today. For nearly 80 years, Sony has embraced a management philosophy that values each one of unique individuals, which, we believe, “diversity” itself. In this session, I would like to share Sony’s journey and its vision of the true meaning and value of diversity in individuals as well as in business for the future.
"Through the lens of a CHRO, this session offers a humanistic and pragmatic perspective on how HR and organizations can build resilience and adapt to the ever-evolving landscape of the future of work - embedding DEI, wellbeing and belonging while driving sustainable success.
"Diversity and inclusion are increasingly recognized as strategic imperatives. Yet, in an era of global political, social and economic divides, how can organizations move beyond generic DEI initiatives to embed authentic inclusion that fuels innovation, good decision-making, engagement and long-term organizational resilience?
"This panel will explore the rollback of Diversity, Equity and Inclusion (DEI) initiatives in corporate America and the broader political, moral and cultural impact it has globally. Experts will discuss how HR leaders can respond and continue to champion inclusivity amid these challenges.
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10:45 am
STRATEGIC ENGAGEMENT: BRIDGING EMPLOYEE AND STAKEHOLDER SUCCESS
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"How Ahold Delhaize Uses Purpose, Leadership Behaviors and Bold Aspirations to Promote Positive Change This session will delve into the crucial aspects of creating a culture of leadership accountability by focusing on the power of purpose, aligned leadership behaviors, bold aspirations, and meaningful social impact. Attendees will gain insights into the role of leaders in driving accountability and fostering an environment that inspires growth and collaboration, where everyone is heard and valued and finds purpose in service of their communities. Attendees will also learn how to move beyond purpose to drive actions and see tangible outcomes.
"In an era of rapid labor market shifts and evolving employee expectations, traditional Talent Management models are under pressure. The "Great Resignation," the rise of the gig economy, and an ongoing "employee engagement crisis" have reshaped how individuals view their careers and their relationship with employers. As HR professionals, how do we adapt and create sustainable career paths that inspire, engage, and retain top talent? This session introduces a modern career management framework that moves beyond rigid processes to a person-focused, future-oriented approach. We will explore strategies to align career development with business needs while fostering long-term engagement. Importantly, we will also address how to measure success - identifying key talent engagement metrics that connect employee satisfaction with organizational performance and stakeholder value."
"This session dives into the art of balancing employee engagement with stakeholder satisfaction, turning both into key drivers of organizational success. We’ll explore how to align goals, foster collaboration, and adapt to changing priorities for mutual benefit.
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10:45 am
COMPENSATION REIMAGINED: BUILDING VALUE BEYOND PAY
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"Uncover how one simple practice can revolutionize your workplace metrics! Join us to explore the powerful data proving gratitude isn't just nice — it's a critical business strategy that drives measurable results for your people, performance, and profitability. Key Takeaways:
"Discover how data can transform managerial decision-making and promote fair compensation practices. This presentation will delve into the findings from our innovative field experiment, highlighting the power of timely and accurate information in ensuring equitable pay for all employees. Key Questions:
" Discover how to reinvigorate your reward structures to deliver more value to the business, without costing you more.
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10:45 am
MASTERCLASS by DR. BERNHARD KAUMANNS: AI in Action
"During this 90-minute masterclass, you will explore the financial impact of corporate health initiatives and learn how AI-powered insights can turn well-being into a measurable business asset. You will also uncover the hidden costs of workforce health challenges and discover strategies to improve both employee well-being and business performance Key Takeaways:
10:45 am
MASTERCLASS by GRAEME CODRINGTON: Develop Your People and Teams for the Future of Work
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10:45 am
MASTERCLASS by MICHELE ZANINI: Building Organizations with an Evolutionary Advantage
"We live in a world that seems to be all punctuation and no equilibrium, where the future is less and less an extrapolation of the past. To thrive in this age of upheaval, organizations must develop the capacity to change as fast as change itself. Building this "evolutionary advantage” requires a large cadre of inspired management innovators—individuals who can envision and prototype bold new alternatives to the management status quo. In this session, we’ll gain the necessary perspectives, skills and tools to first imagine and then design innovative approaches to allocating resources, harnessing talent, evaluating performance, building teams, and exercising control. The companies that win in the tumultuous times ahead will be the ones that evolve their management practices faster than their competitors—and in this masterclass, you will learn how to do just that."
1:30 pm
REDEFINING HR OPERATIONS: DATA, ANALYTICS AND AI AS A STRATEGIC COMPASS
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"How HR becomes a strategic driver of transformation through analytics. Explore how advanced analytics and AI—including eNPS and sentiment analysis—can help HR leaders solve real business problems, influence executive decisions, and lead company recovery with speed, clarity, and impact.
"In a time of rapid change and constant pressure to innovate, it is essential for leaders to make decisions based on good data, not just intuition (without underestimating the power of intuition). Data-driven leadership enables more accurate decision-making, better team management and identification of opportunities for growth. Data-driven leadership is not just about numbers and charts - it's about using data to better understand people, improve communication and support decision-making. Properly applied, data helps leaders be more empathetic, strategic, and effective, leading to higher team engagement and better business results.
"Many organisations invest in people analytics, but dashboards alone don’t drive change. This panel explores how to embed data-driven thinking into everyday culture, moving from passive reporting to proactive decision-making at all levels of the business.
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1:30 pm
BOUNDARYLESS LEADERSHIP: HR AS ECOSYSTEM ARCHITECTS
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"In a fast-changing work landscape, relational intelligence is key to impactful leadership. This talk explores emotional awareness, triggers, and agility through the Nova Profile to inspire authentic, aligned, and human leadership that meets today’s HR challenges.
"In today's rapidly evolving business landscape, companies face unprecedented uncertainties and macroeconomic challenges that are difficult to respond to by themselves. Partnerships and other forms of collaboration are therefore gaining traction both within and across industries. Still, most mergers and acquisitions fail to deliver on their business cases. Why is that so and how can we design effective partnerships and organizations?
"Deploying company strategy and making sure that everyone in a large, diverse organization understands, believes in and supports it is not an easy mission. However, there are ways to make it work. This session will showcase how Ahold Delhaize successfully used an innovative, gamified approach to deploy its strategy.
"HR is at the center of transforming leadership. Let’s dive into how HR can design ecosystems that cultivate agile, boundaryless leadership.
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1:30 pm
SKILLS, TALENT & TECH: Empowering a Global, Future-Ready Workforce
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"To stay competitive, organizations must embed learning that is agile, scalable and insight driven. This session explores how to design future-ready learning ecosystems that align with business needs, leverage employee-generated content and use data to drive meaningful workforce transformation.
"As AI transforms the workplace, traditional HR models are no longer enough. This session explores how AI, upskilling, digital transformation, and HR-finance integration are reshaping the HR function. Attendees will walk away with a clear roadmap for designing agile, future-ready HR structures that support business transformation and elevate HR’s strategic impact."
"This session dives into how HR can lead the charge in reskilling and adapting to a digital-first world. We'll explore how AI can bridge skills gaps, boost retention, and drive workforce transformation.
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1:30 pm
MASTERCLASS by AMBER VANDERBURG: Strategically Establish Your Competitive Advantage
"How are you uniquely better from your competition? What makes you stand out in your service or products? In this session, we’ll explore four specific strategic areas that you can establish your competitive advantage in your team, department, and company. We’ll look at how you can improve and utilize your processes and systems to enhance effectiveness, efficiency, and overall enjoyability in your workplace. Processes and systems are everywhere in our organization, from the hiring process to the customer service process, to the IT troubleshooting process, we’ll look at the systems and processes in place and identify specific areas you can improve to establish competitive advantage. Next, we’ll look at methods and resources within your team. The success of the performance and operations in your team and organization relies heavily on the methods used. This is an in-depth look at the methods and resources utilized within the broader context of systems and processes. Sometimes, a process is perfectly fine but the resources to execute the process are problematic. From digital resources, methods of communication, to physical tools - this looks at how you can utilize your methods and resources to enhance competitive advantage. Afterwards, we’ll take a look at the projects and initiatives in your company. How are you setting yourself apart from your competition in your events, projects, initiatives –anything with a beginning and an end? In terms of something like recruitment - this might be recruitment events, marketing campaigns for candidates, or upskilling projects in schools. What are you doing to set yourself apart? Lastly, we’ll look at roles. This is the role that people play in the team, the role the team plays in the organization, and the role the organization plays in the industry/community. Of course, competitive advantages can be found in the talents, skills, passions, personalities, and values of the people in your team. Here, we’ll look at ways you can identify and foster the unique value of the roles in your team. The entire session aims to give you a strategic action plan to establish competitive advantage in your team. Throughout this session, I’ll be asking audience members for specific focus areas (talent development, recruitment, diversity and inclusion, customer service, etc) where they would like to establish a competitive advantage in their organization. This will be made into a specific session catered to learner focus areas and opportunities. Learning Objectives
1:30 pm
MASTERCLASS by PRITHWIRAJ CHOUDHURY: Work-from-anywhere, AI and Automation
"In recent years, companies in a wide range of industries have adopted radically flexible work policies that allow employees and teams to work from anywhere (WFA), untethered to a physical office. The leaders at these companies understand that geographic flexibility is a competitive advantage: a way to attract and retain high-quality and diverse talent at a global scale. If other companies want to find and keep the very best talent, they must embrace WFA. In this masterclass, Harvard Business School professor Prithwiraj Choudhury shares insights from his new book entitled ‘The World is Your Office’ and takes participants inside the companies at the forefront of this growing phenomenon—from startups to bigger, more traditional organizations—while offering leaders a playbook for implementing a variety of WFA policies they can tailor to their own needs. This includes:
1:30 pm
TALENT & LEADERSHIP IN THE AI-DRIVEN WORKPLACE
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"Discover how leaders can leverage AI and technology to amplify their coaching impact while maintaining authentic human connections. This session explores the intersection of traditional coaching skills and modern tools.
"During this session, we'll take a deep dive into our answer to a common conundrum: Everyone talks about upskilling and training, but it should take no time and the budget is tight. We asked ourselves what really works and how we can use technology to our advantage. Experimenting with AI solutions while staying pragmatic and solution-focused, we'll share learning and insights with you.
"As AI reshapes leadership development and talent strategies, organizations must balance innovation with human-centered approaches. This panel will explore how AI enhances coaching, scales learning, and transforms talent management while ensuring authenticity and meaningful connections.
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1:30 pm
LEADING WITH AI: REDEFINING HR IN THE AGE OF DISRUPTION
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"AI is transforming HR by automating processes and challenging talent management. HR must adapt to this change, embracing algorithmic management and reinventing models to balance artificial and human intelligence in the workplace. Is HR ready for AI?
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Explore the true state of AI in HR today - identifying current strengths, critical challenges, and actionable strategies to drive adaptability, innovation, and human-centered growth. Understand today's realities to unlock tomorrow's opportunities.
"Explore how AI can proactively identify and bridge future skill gaps within your organization, fostering a culture of continuous learning and adaptability.
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1:30 pm
ORGANIZATIONAL CHANGE: PEOPLE, PURPOSE, AND TRANSFORMATION
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"Rather than seeing AI rollout as a technology project, HR should position itself as the engine of transformation - the function that drives strategic impact of AI with human significance, inclusivity and accountability. In this session we will explore how HR can take the lead in AI adoption from a people-centric change perspective and why lack of HR involvement in AI transformation is bad for business both from a business value as well as a productivity perspective. We will focus on how to overcome the differences in technology adoption across gender and generations and examine how to drive the necessary cultural shift, skill development, and ethical discussions surrounding AI. We will further explore why current change management models fall short in the deployment of AI and what to do about it"
"In a world where change accelerates at an unprecedented pace and crises intensified, organizations are engaged in regular structural projects like mergers, spin-offs, and reorganizations. This dynamic environment demands a shift from sporadic adjustments to a state of permanent transformation where HR have a critical role, at the forefront of this journey:
"During this session we will explore key strategies for cultural transformation, workforce agility and leadership alignment. Learn how CHROs can drive engagement, resilience and sustainable growth during complex, high-stakes transitions in global organizations.
"The Employee Value Proposition (EVP) serves as a cornerstone of cultural transformation and engagement by aligning organizational values with employee expectations. It fosters a sense of belonging, purpose, and commitment, driving meaningful change. This session will explore the role of EVP in cultural transformation and engagement, building on a real-world case study."
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1:30 pm
MASTERCLASS by PERRY TIMMS: Boundaryless HR In Action
"Whilst this was predicted in Deloitte's 2024 Human Capital Trends, what does a more imaginative and fluid HR function even look like let alone how does it all work and link together? And how might this also be linked to Dave Ulrich's Human Capability Framework and Josh Bersin's Systemic HR? Join Perry Timms (author of the forthcoming book "The HR Operating Model") for this Masterclass on bringing together some examples of Boundaryless HR in practice and see how you might shape your team to be more Boundaryless, Skills-Based and Product-oriented. What you'll learn:
1:30 pm
MASTERCLASS by KEVIN EMPEY: Shaping the New Employment Deal for the 21st Century
"One of the most common challenges in the changing world of work is how to deal with the numerous business, people, productivity, and cost priorities of today, while also shaping a sustainable employment proposition and engagement model for the changing business and employee needs of the future. In this session Kevin Empey will facilitate an interactive session on how to develop a future-fit Employer Proposition from what you have today. One that is aligned with the needs of the business today and that attracts, retains, and motivates the talent needed for tomorrow. He will also be sharing some practical tools and templates that you and your teams can use to enhance your employer proposition and impact."
1:30 pm
MASTERCLASS by SHAY MCCONNON: Leading Through the Impossible – Building First-Class Relationships at Work
"In today’s volatile world of work, HR leaders are expected to do the impossible—drive performance, maintain well-being, and transform cultures, all while people are more stressed, disconnected, and skeptical than ever before. But what if the key to thriving leadership isn’t just strategy—but the strength of your relationships? Join Shay McConnon, psychologist, author, and creator of breakthrough leadership tools, for a high-impact, interactive 60-minute masterclass designed specifically for senior HR leaders. With decades of experience transforming workplace dynamics, Shay will challenge your assumptions, unlock new perspectives, and equip you with actionable strategies to lead in a world where relationships matter more than ever.
3:00 pm
AFTERNOON COFFEE & NETWORKING BREAK
3:00 pm
AFTERNOON COFFEE & NETWORKING BREAK
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3:30 pm
AFTERNOON PLENARY SESSION
"This panel explores how AI is transforming HR to drive success for both stakeholders and organizations. Learn how AI optimizes talent, enhances employee engagement and powers business growth.
"The traditional employment model is at a breaking point. How will your organization adapt? This keynote blends the bold insights of Employment is Dead with cutting-edge trends to explore how leaders can thrive in an era of profound disruption. From digital avatars collaborating in virtual spaces to blockchain-powered transparency, these innovations are not just tools—they’re reshaping the nature of work. The rise of decentralized workforces and gig economies calls for leaders to rethink not only how work gets done, but also why people work. This presentation challenges outdated paradigms, offering a roadmap for leveraging technology and human potential to build resilient, inclusive, and innovative workplaces. Key Focus Area:
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3:45 pm
CULTURE AS A STRATEGIC ASSET: CREATING VALUE THROUGH PEOPLE
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Building a Leader-led Talent Development CultureEmpowering leaders to take bolder bets on talent requires Talent Management CoEs to challenge the status quo. Building a culture that puts leaders in the driver’s seat is crucial to accelerating talent. This session is a walkthrough of the journey of identifying the necessary mindset shifts, understanding their impact on culture and applying key learnings for sustainable impact. Key Questions:
"Unhealthy workplace culture drives away talent and erodes trust, worsened by ineffective initiatives. Sustainable change requires new habits. Tobias introduces four leadership habits to transform culture, based on extensive research."
"HR plays a key role in building workplace culture, especially in fast-changing digital environments. This discussion will explore how HR can create and sustain a culture that drives innovation, attracts talent, and supports long-term business success.
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3:45 pm
NEW WORK MODELS: FLEXIBLE WORKSPACES FOR THE FUTURE
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"Returning to the office after the Covid period, we all thought we mastered hybrid working perfectly. Yet we continue struggling to make it work. In this session Siska D’hoore will explain from the experiences at the National Bank of Belgium what works and what doesn’t.
"Distributed workforces demand a more intentional approach to collaboration and connection. Learn how organizations can design a workplace experience that drives better business outcomes and creates a stronger company culture.
"Egis is transforming recruitment worldwide with an AI-powered ATS and dynamic new career page to enhance employer branding, recruiter efficiency, and process alignment. This innovation streamlines recruiter tasks, improves KPI tracking, and was implemented on an ambitious timeline.
"HR is leading the way! Join our panel to discuss how HR can design and implement flexible work models that meet the needs of the modern workforce.
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3:45 pm
THE FREEDOM TO FLOURISH MANIFESTO
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"This thought-provoking session explores the deeper causes of today’s organisational crises—from disconnection and burnout to short-termism, distrust, and ecosystemic harm. Participants will be introduced to a new “colour” lens for understanding organisational purpose, power, and performance, and to confront the limits of the current paradigm and consider what kind of business is needed to truly support social flourishing.
"Building on the first part, this session introduces the “ARC” framework for turning aspiration into action. Drawing on real-world insights from our brand-new Pioneers case studies, the presenters will explore how HR can rewire values, governance, organisational character, and leadership to drive meaningful and lasting change.
"As a follow-up to the Freedom to Flourish keynote, this interactive panel brings together several bold transformation pioneers to explore what it takes for HR to lead systemic change. The session will challenge the conventions of organisational design, performance, and leadership, offering a practical and provocative conversation about what “good” looks like when HR steps into its full moral and strategic potential.
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